App / Casino
These terms are the agreement between you and jua99: how your account is opened, how Nagad, Upay and Bank Transfer sit inside it, and what each side can expect once you are signed in. Take a few minutes with this page before you open an account, because it covers exactly the points people raise at the cashier desk.
Agreeing to these terms means agreeing to the version that sits on this page the day you use your account. We publish the whole text here rather than in a pop-up, so you can read it on a phone before you commit to anything. Nagad, Upay and Bank Transfer each arrive with their own provider rules, and those rules sit alongside our terms rather than replacing them: if a wallet holds a transfer for its own checks, that is the wallet's process and we follow what it tells us. Where you live decides what you can use. The law of Bangladesh, and the rules of whichever region you are signing in from, govern whether you may hold an account with us, and eligibility depends on your local law and eligible regions. Nothing on this page promises access to anyone outside those regions. If a part of these terms is unenforceable where you are, that part falls away and the rest keeps standing. We keep the wording in English so there is one version for everyone, and we keep earlier versions on file so a question about a past transaction can be answered against the text that was live at the time. When a change affects your account or your wallet flow, we show the updated terms here with the date they took effect, and that date is what you should quote if you write to us about it.
Think of the scope as a set of doors, each with a different owner. Your account door covers sign-in, the details you hand us and the way you keep them current. The payment door covers the Nagad, Upay and Bank Transfer steps at the cashier, plus the transaction record each one leaves behind. The lobby door covers what opens once you are signed in: slots, live tables and the sportsbook, cricket markets included when BPL and international fixtures are running. Anything past those doors belongs to somebody else, and we say so plainly. A wallet's own app, your mobile network, your bank's internal queue, none of that runs on our terms, and when a question starts there we send you to the provider that owns it. That is not us dodging. It is the honest boundary of what we can change on your behalf, and knowing which door your question belongs to saves you a message to the wrong desk.
Sign-in, the details you give us, the way you keep them current and what happens when you ask us to close the account. If you cannot get in, or you think someone else has, this is the part of the terms that covers it.
Nagad, Upay and Bank Transfer as you meet them at the cashier, plus the transaction line each one writes to your account. Our terms govern our side of that line; the wallet or bank governs what happens inside its own system before the money reaches us.
Slots, live tables and the sportsbook sit under the terms as content we make available, cricket markets included when fixtures are running. Game rules and any feature details sit with the title itself, so read them on the game before you take part, not afterwards.
Your mobile network, the wallet's own app, your bank's processing and anything you reach through an outside link leave our terms at the door. We do not control those systems and cannot reverse their decisions; when your question starts there, the provider is the desk that can answer it.
You are not stuck with whatever sits on your account. Open your signed-in area and you can read every transaction line we hold, from a Nagad wallet entry to a Bank Transfer that came through your bank rather than a wallet. If a name, number or address is wrong, correct it there and tell us, because a mismatch is the usual reason a cashier step stalls. When a clause reads oddly, quote the section and ask: a short question with the section number gets a straight answer faster than a long complaint. And if a record looks wrong to you, say which line and which date rather than describing it from memory. That is the difference between a fix in one exchange and a long back-and-forth. We answer from the same record you can see.
Open your signed-in area and the lines from Nagad, Upay and Bank Transfer are all there, each with a date and a reference. Reading them yourself is quicker than asking us to describe them, and it means your question can quote a line we can both see.
Fix a name, number or address in your account and tell us the field you changed. A mismatch between what you entered and what a wallet holds is the commonest reason a cashier step stalls, so correcting it early keeps the flow simple for you.
When a section reads oddly to you, send the section number and your question in one short message. That reaches the people who maintain this text and gets a direct answer, instead of a general reply about the lobby that does not address what you asked.
You can ask us to close your account, and the terms set out what happens to the record afterwards. Clear any wallet link first, then write through the contact route published on this site so the request is tied to your own account.
A terms question is not the same as a payment problem, and we route them differently. If you want a clause explained, start with this page and quote the section; if the answer is not here, the contact link published on the site reaches the people who keep this text. For anything tied to a Nagad, Upay or Bank Transfer entry, a line that did not appear, a reference you cannot match, go through your signed-in account area first, because that is where the record sits and where we can look at the same line you are looking at. Keep the message short and specific: the date, the amount as you see it, and the payment name. We have not printed fixed hours on this page, because the route we publish is what we keep open, and adding a clock to it would be a promise we would rather not fake. Sign in, find the contact link, and write once with the details attached.
Start here for anything tied to a transaction line. The record lives in your account, and a message that quotes the date and reference lets us look at the same entry you are reading rather than guessing at it from a description.
The contact route printed on this site is the one we point you to for a terms question. We have not listed fixed hours or a reply time, so judge it by the answer you get rather than by a clock we would have had to invent.
Many questions are already settled by the clause you are reading. Read the section you think applies, quote its number if you do write, and keep this page open while you check your record. The two together usually finish the matter without a message.
Your account record is the one thing on this site we treat as paperwork rather than content. We store what we need to run the account: the details you gave at sign-in, the transaction lines from Nagad, Upay and Bank Transfer, and the device and browser signals that help us spot a sign-in that is not yours. Cookies do a narrow job here, keeping you signed in between pages and remembering the view you last used on your phone. We keep records for as long as your account is open and for whatever period the law where you are requires after that, and we do not hold them beyond that window. Nobody outside the people who answer account questions needs to read your record, and access is kept to that group. If you want to know what we hold, ask; if something is wrong, tell us and we correct it. That is the whole arrangement, and it is written into the terms rather than left to habit.
Your sign-in details, the transaction lines from Nagad, Upay and Bank Transfer, and the device signals that flag an unusual sign-in. We do not hold more than running the account needs, and the terms say so in the section you are reading rather than in a separate notice.
Cookies keep you signed in between pages and remember the view you last opened on a small screen. They are not there to build a profile for somebody else, and clearing them in your browser simply means signing in again the next time you visit.
Your wallet password stays with the wallet. We do not need it to read your account record, so a message that asks you for it did not come from us. Write through the contact route published here instead of replying to that message.
We keep your record while the account is open, then for the period the law where you are requires. If you want a copy of what we hold, or want a detail changed, ask once with your account reference attached and the request reaches the right place.
The questions below are the ones that reach our desk most often, and each answer is pulled from the text above rather than written separately. If your question is about a Nagad, Upay or Bank Transfer line, remember that the provider's own rules sit alongside ours, so something that happens inside the wallet is not covered by these terms. If your question is about what you agreed to, the version live on the day you used your account is the one that counts, and we can point you to it.
Yes. The version you can read here applies from the moment you sign in, and it covers the account itself, the wallet steps at the cashier and your use of the lobby. Read it before you open the account rather than after you have already moved money into it.
The cashier steps we have configured, Nagad, Upay and Bank Transfer, and the transaction record each one creates on your account. The wallet or bank you use also applies its own rules, and where the two differ on that transfer, the provider decides what happens inside its own system.
Ask us and we will point you to the version that was live on that date. We keep earlier versions on file for exactly this reason, so a question about a past Nagad or Bank Transfer entry can be answered against the text you agreed to when you made it.
Eligibility depends on your local law and eligible regions, so access from another country is not something this page promises. Tell us where you are and we will say what applies; if the answer is no, we will say that too rather than leave you guessing.
Change it in your signed-in area, then tell us so the record stays consistent. A mismatched name or number is the usual reason a cashier step stalls, and it is quicker to fix before a transfer than after one. Quote the field you changed when you write.
Use the contact link published on this site and quote the section number. A short message with the section, the date and the transaction line in question reaches the right desk; a long message without those details usually comes back with a request for them.